{"id":3753,"date":"2018-11-25T17:15:41","date_gmt":"2018-11-25T17:15:41","guid":{"rendered":"https:\/\/twentidemo1.com\/faqs\/"},"modified":"2025-12-30T12:10:26","modified_gmt":"2025-12-30T12:10:26","slug":"faqs","status":"publish","type":"page","link":"https:\/\/burkhardt.at\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_padding=”54px|0px|0|0px|false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ header_font=”Antic Slab|700|||||||” header_font_size=”42px” header_line_height=”1.3em” header_2_font=”Montserrat|700|||||||” header_2_font_size=”42px” header_2_line_height=”1.3em” header_font_size_tablet=”30px” header_font_size_phone=”” header_font_size_last_edited=”on|tablet” inline_fonts=”Antic Slab,Antic Didone” global_colors_info=”{}”]<\/p>\n

Frequently Asked Questions<\/strong><\/h1>\n
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[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_padding=”0px||0||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_margin=”||50px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_toggle title=”When is Check-in \/ Check-Out?” _builder_version=”4.16″ title_font=”Antic Slab||||||||” body_font=”Antic Slab||||||||” global_colors_info=”{}”]<\/p>\n

Check In is from 14:00 to 18:00 and Check Out is until 11:00 on the day of departure.\u00a0If it is not possible to check in on time, please inform us in advance so that we can organise the key transfer.\u00a0<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How and until when can we arrive?” _builder_version=”4.16″ title_font=”Antic Slab||||||||” body_font=”Antic Slab||||||||” global_colors_info=”{}”]<\/p>\n

For organisational reasons we ask you to arrive by 18.00 o’clock<\/strong>.\u00a0Should you not be able to arrive until that time, we kindly ask you to contact us in advance.<\/p>\n

Coming from the Donau Bundesstra\u00dfe, turn into Hauptstra\u00dfe at the petrol station in Spitz and then right into Bahnhofstra\u00dfe. After approx. 50 metres you will find our garden entrance with a iron gate on the left-hand side of the street. Please ring the bell on the left side of the gate.<\/p>\n

 <\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Where can we park?” _builder_version=”4.16″ title_font=”Antic Slab||||||||” body_font=”Antic Slab||||||||” global_colors_info=”{}”]Parking spaces are available free of charge within our facility.
\n[\/et_pb_toggle][et_pb_toggle title=”When and where is breakfast served?” _builder_version=”4.27.5″ title_font=”Antic Slab||||||||” body_font=”Antic Slab||||||||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

We offer our guests in double rooms a traditional breakfast included within the room rate. Guests in the apartments can optionally book the traditional breakfast for an additional charge. If you would like to have breakfast outside of the property, we recommend the following addresses of our partner businesses, which are only a few steps away from our hotel:<\/span><\/p>\n

Donauschl\u00f6ssel<\/a>
Donaul\u00e4nde 3
A- 3620 Spitz
Tel: +43 (0) 664 9156901<\/a><\/p>\n

Strandcaf\u00e9<\/a>
Donaul\u00e4nde 7
A-3620 Spitz
Tel: +43 2713 2320<\/a><\/p>\n

Schiffsmeisterei Prankl<\/a>
Hinterhaus 16
A-3620 Spitz
Tel: +43 2713 2323<\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Are pets allowed?” _builder_version=”4.16″ title_font=”Antic Slab||||||||” body_font=”Antic Slab||||||||” global_colors_info=”{}”]<\/p>\n

We are happy to welcome your pets (cats and small to medium sized dogs). For your pet, we charge a fee of \u20ac 6,00 per day. Please inform us if your pet will be traveling with you when making your reservation.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Is there Internet access?” _builder_version=”4.16″ title_font=”Antic Slab||||||||” body_font=”Antic Slab||||||||” global_colors_info=”{}”]<\/p>\n

We offer all guests free WIFI in the entire house.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Where can I get information about excursions?” _builder_version=”4.16″ title_font=”Antic Slab||||||||” body_font=”Antic Slab||||||||” inline_fonts=”Antic Slab” global_colors_info=”{}”]We will be happy to advise you and help you make your stay in the Wachau an unforgettable experience. If you have any questions regarding activities, please contact us in the house or at the reception.<\/span>
\n[\/et_pb_toggle][et_pb_toggle title=”Are there any good restaurants nearby?” _builder_version=”4.16″ title_font=”Antic Slab||||||||” body_font=”Antic Slab||||||||” global_colors_info=”{}”]<\/p>\n

Of course! There are numerous restaurants and wine taverns in the surrounding area. We are happy to give you our personal recommendations. All restaurants and wine taverns can also be found here<\/a>.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What are the cancellation policies?” _builder_version=”4.27.4″ title_font=”Antic Slab||||||||” body_font=”Antic Slab||||||||” global_colors_info=”{}”]<\/p>\n

We ask for your understanding that we will charge the reserved room(s) in case of short-term cancellation or early departure. Our cancellation conditions according to Austrian hotel contract conditions: https:\/\/www.hotelverband.at\/down\/AGBH_englisch.pdf<\/a> In brief:\u00a0Cancellations are free up to 3 months before arrival, up to 1 month before arrival we charge 40%, up to 1 week 70% and less than 1 week 90% of the total price.<\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Ready To Book?” _builder_version=”3.19″ background_color=”#c19f60″ custom_padding=”0|0px|0|0px|false|false” global_module=”4161″ saved_tabs=”all” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ custom_margin=”||” custom_padding=”35px||35px||false|false” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” header_font=”||||||||” header_4_font=”|700|||||||” header_4_text_align=”center” header_4_text_color=”#ffffff” header_4_font_size=”40px” header_4_line_height=”1.5em” global_colors_info=”{}”]<\/p>\n

Ready To Book?<\/h4>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_button button_url=”\/en\/book-now\/” button_text=”Check Availability” button_alignment=”center” _builder_version=”4.16″ custom_button=”on” button_text_size=”22px” button_bg_color=”#c10537″ button_border_width=”0px” button_border_radius=”10px” button_font=”||||||||” button_use_icon=”off” background_layout=”dark” custom_margin=”5px||” box_shadow_style=”preset1″ global_colors_info=”{}” button_text_color__hover_enabled=”on” button_bg_color__hover_enabled=”on” button_bg_color__hover=”rgba(193,5,55,0.79)”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Contact” _builder_version=”3.0.78″ background_color=”#f4f4f4″ custom_padding=”49px|0px|30px|0px|false|false” global_module=”3914″ saved_tabs=”all” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font=”Antic Slab||||||||” header_font=”Antic Slab||||||||” header_2_font=”Montserrat|700|||||||” header_2_font_size=”42px” header_2_line_height=”1.3em” header_4_font=”Antic Slab||||||||” header_4_font_size=”30px” inline_fonts=”Antic Slab” global_colors_info=”{}”]<\/p>\n

Contact Us<\/span><\/strong><\/span><\/h4>\n

[\/et_pb_text][et_pb_contact_form use_spam_service=”on” recaptcha_list=”ReCaptcha Burkhardt|ReCaptcha Burkhardt-0″ recaptcha_min_score=”0.6″ email=”info@burkhardt.at” custom_message=”Name: %%name%%||et_pb_line_break_holder||E-Mail: %%email%%||et_pb_line_break_holder||Message: %%message%%” use_redirect=”on” redirect_url=”\/en\/thank-you\/” success_message=”Sending….” submit_button_text=”Send” module_id=”et_pb_contact_form_0″ _builder_version=”4.16″ _unique_id=”203c0fa2-72b2-4028-9a6f-493d2044849c” title_font=”Antic Slab||||||||” form_field_font=”||||||||” text_orientation=”left” global_colors_info=”{}”][et_pb_contact_field field_id=”Name” field_title=”Full Name” _builder_version=”4.16″ form_field_font=”Antic Slab||||||||” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”Email” field_title=”Email Address” field_type=”email” _builder_version=”4.16″ form_field_font=”Antic Slab||||||||” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”Message” field_title=”Message” field_type=”text” fullwidth_field=”on” _builder_version=”4.16″ form_field_font=”Antic Slab||||||||” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][\/et_pb_contact_form][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” admin_label=”Global EN Footer” _builder_version=”4.14.4″ background_color=”#2d2d2d” custom_padding=”54px|0px|0|0px|false|false” global_module=”7719″ saved_tabs=”all” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_row disabled_on=”off|off|on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text disabled_on=”off|off|off” _builder_version=”4.16″ text_font=”||||||||” text_text_color=”#ffffff” link_font=”||||||||” link_text_color=”#ffffff” link_font_size=”15px” ul_font=”||||||||” ul_text_color=”#c10537″ header_font=”||||||||” header_4_font=”||||||||” header_4_text_color=”#c40037″ header_4_font_size=”20px” background_layout=”dark” custom_margin=”||” global_colors_info=”{}”]<\/p>\n

Links<\/h4>\n